Terms and Conditions

Please allow approximately 5 working days for UK delivery (First Class Mail), 7 for the rest of Europe and 10-14 for the Rest of the World (Airmail). Providing products are in stock, we’ll despatch to the address of your choice within 72 hours of receiving your order (or with payments by cheque, once your cheque has cleared). Some overseas orders however do get held in Customs and may take a little longer.

If for any reason you are not completely satisfied with your purchase and you wish to return the goods for an exchange or refund, you need to inform us by email within 7 working days of receiving your order. Refunds will be paid within 30 days. Items should be returned in their original packaging; DVDs and sealed CDs should be returned with seals intact, unless they have been found to be faulty.

Contacting us

If you have any questions about your order
Please contact shop@billwyman.com  where we can help.

Frequently Asked Questions

1) I am trying to buy something and am unable to proceed to payment?
Have you registered your details (if you are a first time shopper) or logged in (if you are a returning customer)? Are you trying to order via a work or shared computer? Usually these computers have access to payment sites blocked for security reasons. If it’s not one of these reasons then please contact shop@billwyman.com and we will try to help you further.

2) Is it safe for me to give you my credit card details?
Yes. Please note that we take security and privacy issues very seriously. All credit card details submitted via our shop are securely encrypted before transmission over the Internet. This means that shopping online with us is not only convenient, but also safe and secure.

3) Is it safe for me to give you my personal details and my email address?
Yes. We do not sell or otherwise disclose your personal details or email addresses to any other companies.

4) Will I be charged VAT if I live outside the EU?
The price we charge for our goods is the same whether you live in or out of the EU. If you live within the EU we will pay the VAT on that item. If you live outside the EU you will only be charged VAT on packaging costs, not on the goods you are buying.

5) Can I still buy goods if I don’t have a credit card?
Yes. We also accept cheques, postal orders and International Money Orders but they must be in UK pounds sterling. Select your goods in our shop as normal, then select Money Order or Cheque and submit the order to complete the process. Send your full payment (made payable to Ripple Productions Ltd), to Ripple Productions Ltd, PO Box 218, Benfleet, Essex SS7 9GU, England
Or you can pay by direct bank transfer. Choose Payment by Bank Transfer and then email shop@billwyman.com for our bank details.

6) How long will my goods take to arrive?
UK orders are sent by First Class Royal Mail and all other orders by Airmail. Providing products are in stock, we’ll despatch to the address of your choice within 72 hours of receiving your order (or with payments by cheque, once your cheque has cleared). Please allow approximately 5 working days for UK delivery, 7 for the rest of Europe and 10-14 for the Rest of the World. Some orders may take longer but you will be notified if unusual delays are anticipated.

7) Are goods from you under any sort of guarantee?
Yes, if for any reason you are not completely satisfied with your purchase and you wish to return the goods for an exchange or refund, you need to inform us by email within 7 working days of receiving your order. Refunds will be paid within 30 days. You should return the unwanted or faulty goods within 30 days of the date you received the item to: Ripple Productions Ltd, PO Box 218, Benfleet, Essex SS7 9GU, England. Items should be returned in their original packaging; DVDs and sealed CDs should be returned with seals intact, unless they have been found to be faulty.

8) Where do I send my order for returns or a refund?
Post your items, along with the original packaging and invoice to: Ripple Productions Ltd, PO Box 218, Benfleet, Essex SS7 9GU, England stating the reason for return or exchange. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If you want an exchange you should email us at shop@billwyman.com so that we can put the item you want instead on hold for you.

9) How do I pay in my own currency (which is not UK pounds sterling)?
All currencies are automatically converted if you are paying for your shopping by credit card. Click here if you wish to check the latest exchange rates.

10) I am trying to login but the screen says that my user name already exists?
You need to enter your user name and password and click on login, not register. You only need to click on register the first time you shop.

11) I have placed an order but have had no email confirmation?
Check you have entered your email address correctly. You can do this by logging into the shop, then go to My Account (at the top right of the page). You can check and modify your account there if necessary. If your email address in entered wrongly, correct it and save the changes. You can then either check your order history in your profile or email us at shop@billwyman.com to confirm whether your payment went through and your order taken.